Policies & T&C — Chitralekha Group

Store Terms & Conditions

Applicable at Chitralekha Shopping Mall — Muzaffarpur, Motihari & Bettiah

⚠ These terms apply to Chitralekha Shopping Mall stores. Terms and conditions may vary between stores and between brands (e.g. Kalyan Jewellers, Candere, The Raymond Shop have their own policies). Please refer to your store receipt for the specific terms applicable to your purchase.

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No Cash Refund — All sales are final. We do not offer cash refunds on any purchase.

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No Guarantee for Colour, Material & Zari — Slight variations in colour, texture, and zari quality may occur due to dye lots, screen display differences, and natural fabric characteristics.

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No Exchange After Three Days — Exchange requests are accepted within 3 days of purchase only, and only with the original bill, tags, and packing intact.

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Non-Exchangeable Items — Accessories, undergarments, and altered items cannot be exchanged under any circumstances.

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Claims Window — No claim will be accepted after 7 days from the date of purchase or without the original bill and tags.

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Jurisdiction — All disputes are subject to the exclusive jurisdiction of courts in Bettiah only (for Bettiah store) or the jurisdiction noted on your receipt for other stores.

Exchange Policy

How exchanges work at Chitralekha Shopping Mall

Exchange Timings

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Exchange Time: 09:30 AM to 11:00 AM only — All exchange requests must be made at the store counter between 9:30 AM and 11:00 AM. Exchanges will not be processed outside this window.

What you need for an exchange

Original purchase receipt / bill
All original tags intact and attached
Original packing / bag
Item unused, unwashed, and unaltered
Request within 3 days of purchase

Items not eligible for exchange

Accessories (belts, scarves, jewellery, bags, etc.)
Undergarments
Any altered or customised items
Items purchased on sale / clearance (may vary)

Alteration & Delivery Timings

For sarees, fall-pico, polish, and alterations

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Delivery Time: 5:00 PM to 7:00 PM — Sarees sent for fall-pico, polish, or other alteration services will be ready for collection between 5:00 PM and 7:00 PM on the designated day. Please retain your receipt for collection.

Alteration timelines may vary during festive seasons or high demand periods. The store team will inform you of any delays at the time of drop-off.

Privacy Policy

How we handle your personal information

At Chitralekha, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

Information We Collect

We collect personally identifiable information such as your name, email address, phone number, and payment details when you make a purchase or register an account. We also collect information like IP addresses and browsing behaviour to enhance your user experience.

How We Use Your Information

Process orders and deliver products efficiently
Improve customer support and resolve disputes
Inform you about updates, promotions, and new collections
Detect and prevent fraud and other unauthorized activities

Sharing of Information

We do not sell or rent your personal information to third parties for marketing purposes. We may share data with trusted service providers for business operations, and as required by law.

Your Rights

You have the right to opt out of marketing communications at any time. You can also update or delete your personal information by contacting us at help@chitralekha.net.

Terms of Use

Rules governing your use of chitralekha.net

Your use of Chitralekha's platform and services is governed by these Terms. By accessing or using the Platform, you agree to be bound by these terms.

Key Terms

Chitralekha reserves the right to modify these terms at any time without prior notice
You are responsible for maintaining confidentiality of your account credentials
Product descriptions and pricing are subject to change without notice
All content on the Platform is the property of Chitralekha or its content suppliers
These terms are governed by the laws of India. Disputes are subject to courts in Bihar

For queries: help@chitralekha.net

Legal Notice

Regarding the use of the name "Chitralekha Group"

"Chitralekha Group" is a trade name and brand identity used to refer collectively to independently registered entities operating under the Chitralekha brand. Each entity functions as a separate legal company with its own statutory compliance and registrations. The use of the term "Chitralekha Group" does not imply a single incorporated legal entity but represents the combined business operations and brand presence of associated companies.

Contact for Legal Queries

For any legal correspondence, please write to: help@chitralekha.net

Store Policies,Terms & Legal.