1. Return and Exchange Policy

Outline the conditions under which customers can return or exchange products, including the time frame, process, and any costs involved.

• Eligibility for returns (damaged goods, wrong items, etc.).
• Process for requesting a return or exchange.
• Timeline for refunds or replacement.
• Shipping costs (if applicable).

2. Shipping and Delivery Policy

Provide clear details on shipping methods, delivery timelines, and associated costs.

• Estimated delivery times (both domestic and international, if applicable).
• Available shipping methods and costs.
• How to track an order.
• Delivery delay notifications and possible solutions.

3. Cancellation Policy

Offer clear guidelines on how and when customers can cancel orders.

• Time limits for cancellation before the order is shipped.
• Procedure for canceling an order (email, phone call, etc.).
• Any applicable fees for cancellations.

4. FAQs (Frequently Asked Questions)

A section addressing common questions about your products, services, or policies.

• Account creation, login issues.
• Product queries (e.g., sizing, materials).
• Order processing, shipping, returns, and exchanges.

5. Disclaimer

Include a general disclaimer to limit liability for external links, product descriptions, etc.

• External links: Chitralekha is not responsible for the content on third-party websites.
• Product descriptions: Though efforts are made to ensure accuracy, there may be discrepancies due to technical limitations.

6. Cookie Policy

Detail how your website uses cookies, especially if you track user behavior for analytics or marketing purposes.

• What data is collected via cookies.
• How users can manage cookie preferences.
• Linking to Privacy Policy for more in-depth data usage information.

7. Contact Information

Offer a centralized page or section where customers can reach you for support or inquiries.

• Email: help@chitralekha.net
• Phone: +91-8252913318
• Address: Chitralekha Complex, Lal Bazar, Bettiah, Bihar - 845438

8. Intellectual Property Policy

Clarify the ownership of content (images, logos, etc.) on your website and what users can or cannot do with it.

• Rights to website content (text, graphics, etc.).
• Usage restrictions on copying or redistributing your content.

9. Social Media Guidelines

If you have a presence on social media, outline how users can interact with your brand on those platforms.

• Behavior expected from users on social media (comments, reviews, etc.).
• Guidelines for resolving disputes via social channels.

10. User-Generated Content Policy (if applicable)

If customers can leave reviews, upload photos, or share other content, explain what kind of user-generated content is allowed and how it will be moderated.

• What types of content are prohibited (inappropriate, offensive, etc.).
• Your rights to use and share user-generated content on other platforms.